I’ve received two recent reports of problems with the Entune infotainment system in the new Toyota Highlander. In one case, it seems to freeze, at least temporarily, on startup. In the other case, it completely crashes (freeze and/or reboot) when the owner’s iPod is plugged in.
Regarding the freezing problem, Richard wrote:
“The multimedia system in my 2015 Highlander XLE often freezes when first starting out. I will start the Highlander and give a series of instructions and nothing happens — e.g., navigation, audio, phone instructions. A few minutes down the road, the computer wakes up and starts executing the commands in the order I entered them.
I called the dealer and was told that they were unaware of similar issues. And they cannot fix a computer that will be working by the time I get there. I have spent 30 years in the computer field, and I know a problem when I see one. When you add up the screen glare problem, the instability of Entune app, and problems like I have experienced, the electronics fall short in the value area.”
As for the crashing, Gordon wrote:
“I’ve had a major problem with the audio head unit crashing (freeze and/or complete reboot while driving) when my iPod classic is plugged in. I don’t have to be using it, just have it connected. If you notice a freeze (in the navigation map) and are quick about disconnecting the iPod, the system can recover without a crash.
This happens every day, often several times a day. This an iPod Classic with a 160GB drive in a 2014 Highlander Limited. Is anyone else seeing this? Besides this crashing problem between the iPod and the navigation system, everything else is great.
Oh, except that I have the wrinkles in the leather, too.”
While I haven’t had any major problems with the infotainment system in our 2014 XLE (other than some general unhappiness with certain design and performance details), it seems clear that others are experiencing technical difficulties. I should note that I’ve also seen reports of aberrant behavior elsewhere online — i.e., crashes, rebooting, etc.
Update: Okay, now I’ve started having occasional problems with Entune freezing and/or crashing, too… Ugh.
What about you? Have you had any problems with the Entune audio (infotainment/navigation) system in your Highlander? If so, please share the details in the comments section, below.